Return & Replacement Policy

At Sudeshna’s Glowy Skin, we strive to ensure that every order reaches you in perfect condition. If you receive a damaged, defective, missing, or incorrect product, you may request a return or replacement within 48 hours of delivery.

How to raise a request –

Please email us at admin@glowyskin.me or WhatsApp us on 8240117085 within 48 hours of receiving your order and share:

  • Your order number
  • A brief description of the issue
  • A clear unboxing video showing the package being opened for the first time

This helps us verify and resolve your concern quickly. Alternatively, you may also fill out the return/replacement form available in the “My Account” section. Please note that this form must be completed to process your return or replacement request.

Eligible cases –

Return or replacement requests will be accepted only in the following cases:

  • Damaged or defective product received
  • Wrong product delivered
  • Missing item in the package

Conditions:

  • The product must be unused, unopened, and in its original packaging
  • All labels, tags, accessories, freebies, and the shipping box must be returned
  • Each item can only be replaced once
  • Shipping charges and COD convenience fees are non-refundable
  • Products included in kits / sets / combos are not individually eligible for return or replacement and will be replaced as a whole only in case of damage or defect
  • Requests raised after 48 hours of delivery will not be accepted

Returns will not be accepted if:

  • The product is damaged due to misuse or overuse
  • The product is used, opened, or seal-broken
  • You have changed your mind / no longer require the product
  • The product is returned without original packaging, labels, tags, shipping box, freebies, or accessories
  • The serial number / label has been tampered with
  • The product has been altered after delivery
  • The request is raised after 48 hours of order delivery
  • The item is a free product / promotional gift

Unboxing Video Guidelines

To help us resolve any concerns related to missing, damaged, or incorrect products, a clear unboxing video is mandatory.

Please ensure the following:

  • Before accepting the delivery: Check the outer package carefully. If the parcel appears tampered with or damaged, please take a photo, refuse the delivery, and share the image along with your order details with our support team.
  • During unboxing: Record a single, uninterrupted video in good lighting that clearly captures the sealed package, shipping label, all sides of the parcel, the opening process, and all items received inside.
  • In case of an issue: If you receive a damaged or incorrect item, please clearly show the affected product and the shipping label in the same video.
  • Please note that the video should be continuous and unedited for the claim to be reviewed.

Important note: Although we make every effort to display product shades and colors accurately, slight variations may occur depending on your device, screen settings, or operating system.

Refund / Replacement timeline –

Once approved, replacements or refunds will be processed within 4-5 days. Refunds will be credited to the original payment source or wallet, as applicable.

For any support, please contact 

admin@glowyskin.me



SHIPPING & CANCELLATION POLICY

 

All prices on our site are displayed in Indian Rupee (INR) and will be charged in Indian Rupees. For delivery within India, we use a ground-based courier service, as liquid products cannot be sent by air. Shipping within India can take up to 10 to 15 working days depending on what state or territory you live in. COD service is not available for any pin codes. All orders has to be prepaid only.

 

In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.

 

Customers are advised not to accept tampered or damaged shipments.

 

We do not currently ship internationally. However, you may have your purchase delivered to any address within India.

 

Kindly note: standard shipping timelines would not apply during sales or promotions.

 

OFFERS AND PROMOTION CODES

To take advantage of a special promotion, you must be signed in and enter the promo code on the shopping bag page before checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted.

 

Please read the details associated with each promo code carefully for the valid offer period and restrictions.

 

PAYMENT OPTIONS

https://glowyskin.me/ only accepts payment via Online method. Email is not a secure method of transmitting credit card information, so please do NOT send us any credit card information via email.

 

SAFE SHOPPING GUARANTEE

When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of an online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

 

ORDER CONFIRMATION

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped.

 

ORDER CANCELLATION – BY CUSTOMER

Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched. Once you receive an order confirmation by email or message, it means your order is already being processed and cannot be changed or canceled.

 

Customers cannot cancel their order after the payment is done.. Post shipping kindly call customer care support for the same.

 

ORDER CANCELLATION – BY Sudeshna’s Glowy Skin

While we try to ship out every order that has been successfully placed, there are some situations in which we may have to cancel orders.

 

Some of the situations that may result in your order being canceled include (but are not limited to):

 

Product unavailability or temporarily out of stock

Limitations on quantities available for purchase

Inaccuracies or errors in product, pricing or promotion information

Inaccurate or insufficient address

Non-serviceable locations

At times we may also require additional verification or more information before being able to process an order. We will contact you if there is an issue in processing your order, cancellations from our side or further information required. If your order is canceled post-payment, the charged amount will be refunded in full and may take up to a week depending on your bank account.

 

What if I used discount vouchers or loyalty points during the time of payment and I have to cancel my order?

 

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

 

Refunds for cancellation of orders

Refunds are processed in a maximum of 15 days from the date on which https://glowyskin.me/ cancels the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. Orders cannot be canceled once the payment is done.





CANCELLATION BEFORE SHIPMENT:

Order once placed cannot be cancelled after the payment of the order is done, you can write to our customer support team on admin@glowyskin.me or call us on 8240117085.

 

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow a maximum of 15 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

 

MAXIMUM PURCHASE POLICY

The product and services available on our website, including any samples, are for personal use only. For certain products and merchandise, there may be a maximum purchase quantity, if the order hits the maximum limit the customer will not be able to purchase those products again for two weeks. Orders will be canceled if this is violated. If a consumer is found reselling our products, legal action will be taken.

 

ORDER TRACKING

Once your order has shipped, you will receive an email or text with the tracking number (based on the option selected at checkout). You can track the order through the link provided, the website footer, or through your account page.

 

ORDER ISSUES

In the case of any order issues please contact customer service at admin@glowyskin.me